Privacy Policy

This policy explains what information JourneyKit ("we", "us") collects when you use our website and services, how we use it, and the choices you have. By using JourneyKit you agree to the practices described here.

We collect the following categories of information:

• Account information — your name, email address and password hash when you create an account, and your workspace and billing details if you subscribe.
• Usage data — how you interact with the product, such as pages visited, features used and actions taken, together with device and browser information and IP address.
• Customer data — data about your own users that you send to JourneyKit in order to use the service. You control this data; we process it on your behalf.
• Communications — messages you send us, including support requests and feedback.

• To provide, maintain and improve the service.
• To authenticate you and secure your account.
• To process payments and send transactional emails.
• To respond to your requests and provide support.
• To understand how the product is used and fix problems.
• To comply with legal obligations.

We do not sell your personal information.

We share information only with service providers that help us run JourneyKit — such as hosting, database, payment and email providers — and only to the extent needed for them to perform their services. These providers are bound by contractual obligations to protect your data. We may also disclose information if required by law or to protect our rights and the safety of our users.

We use cookies and similar technologies that are strictly necessary to keep you signed in and to keep the service secure. You can control cookies through your browser settings, but disabling them may prevent you from using parts of the service.

We keep your information for as long as your account is active or as needed to provide the service. When you delete your account we delete or anonymise your personal information within a reasonable period, except where we must retain it to meet legal obligations.

We use industry-standard technical and organisational measures to protect your information, including encryption in transit and at rest. No system is perfectly secure, so we cannot guarantee absolute security.

Depending on where you live, you may have the right to access, correct, export or delete your personal information, or to object to or restrict certain processing. To exercise these rights, contact us at the address below. You can also delete your account from your account settings at any time.

JourneyKit is not directed at children under 16 and we do not knowingly collect personal information from them.

We may update this policy from time to time. If we make material changes we will notify you by email or through the service before they take effect.

Questions about this policy? Email us at legal@journeykit.io.